Shipping Frequently Asked Questions
How do you Ship?
We ship your perishables by FedEx Overnight, FedEx 2nd Day delivery, FedEx Home
Delivery and FedEx Ground methods in insulated chilled shipping boxes.
Our shipping prices are transparent, we do not pad or use hidden charges, you will
never pay more than our actual cost and usually less than our cost. Our shipping
prices are increasingly discounted as the order item total increases.
Shipping costs are calculated by FedEx as much by the box size as by weight, consequently,
it is most economical to ship at least three cheeses or gourmet items per order
or one assortment per order or multiples of those in order to get the most value
for your money. We have several sizes of boxes, it never makes sense to ship a half
How can I get a shipping cost estimate- quickly?
Our shipping costs are based on the actual cost to your address. If you need a quick
shipping estimate, enter checkout, enter just your shipping address and click on
Shipping Options. You do not have to register or enter any payment information and
any information you have entered is not retained.
Why don't you use a cheap shipping service or USPS Flat Rate?
We are not shipping t-shirts or books that can survive shipping a week or longer
in a small uninsulated package. Of course, we could ship using the very cheap commercial
services, but your gourmet products would most likely arrive completely ruined.
USPS Flat Rate services require that the shipment fits within one of their standard
size boxes, none of which are large enough to use our special thick insulation to
keep your products fresh. Furthermore, USPS Flat Rate services make no guarantee
to deliver within 48 hours to any location.
Why don't you have a Flat Rate shipping price?
We are located near Atlanta Georgia. If we used a Flat Rate shipping price, we would
over charge customers living near us, or under charge customers living on the West
Coast and have to make up the difference by raising our product prices. We do not
believe that is fair to anybody.
How do you pack my perishable items?
We pack all perishable items using an advanced packing system that employs thickly
insulated, sealed boxes and chilled reusable cool packs to keep your items at the
proper shipping temperature. Whenever possible we vacum seal each item just prior
to packing, fill the packing voids with foam packaging peanuts to reduce the air
content of the box, and place your order in a specially designed, thickly insulated
box along with food safe reusable chilled coolant packs. We make every effort to
ensure that your selections arrive fresh and delicious. Finally, we also only offer
shipping services for perishable items that will deliver within 48 hours or less.
How do you calculate the Shipping Costs?
Our shipping and packaging costs are transparent. During the checkout process, our
system receives the shipping costs directly from the FedEx computer systems and
is displayed at our cost with no profit padded onto the price. Naturally the costs
reflect the size and the weight of the package and the distance it must travel from
our location near Atlanta GA.
Why can my perishable order not be shipped over a weekend?
FedEx Overnight, Second Day Air, and Ground delivery services do not deliver on
weekends except by special request. FedEx Home Delivery will deliver on Saturday
but not on Monday. To prevent your package from sitting in storage at unknown temperatures
over a weekend or during a holiday or non delivery day, we will not schedule shipments
that will sit over the weekend or during a holiday or a non delivery day. If you
require special delivery on a weekend and cannot select FedEx Home Delivery, please
note your request during final checkout and we will contact you with your options.
Do you ship to Canada or outside of the US
Due to the multitude of very expensive protective customs duties on dairy and food
products to most countries, and the delays in their customs systems caused by processing
the customs duties, sadly we no longer ship outside of the US.