Terms and Conditions

You have connected to the http://www.elite-gourmet.com website. In doing so, you agree that you accept these General Terms and Conditions and further that you agree to be bound by these General Terms and Conditions. These General Terms and Conditions are applicable to all orders placed through Elite-Gourmet.com. All business transacted with Elite-Gourmet.com will be governed exclusively by these General Terms and Conditions.

Prices, Products and Availability
  • We guarantee that the prices displayed during checkout will be the price paid for each item regardless if the sale or special price expires before the order is shipped. In other words, you will be charged only the price noted during checkout even if the item goes off sale while waiting to be shipped. Be aware that any sale or special pricing prior to checkout is only applicable during the period of the sale or special pricing, regardless of whether the item is in the shopping cart or wish list.

  • Our cheeses and gourmet products are natural products and may vary slightly in appearance, color or shape from the images displayed on the website. We make every effort to ensure that our products are fresh and in the proper physical condition for shipment. Please understand that many of our cheeses are cut from much larger natural wheels or pieces and some of the product images displayed on the website are of the wheels or larger pieces and are used only to better display the cheese. Products are of limited availability and often supplied to us in irregular quantities and deliveries. Despite our best efforts, occasionally some products will not be available between the placing of your order and the expected ship date. We will contact you by email prior to shipment if this occurs, and discuss what alternative solutions are possible. If we are unable to contact you prior to shipment to discuss an alternative solution, we will ship the remaining order less the missing item and refund the cost of the missing item and any decreased shipping charges and or handling fees.

  • We reserve the right to refuse any order or to refuse to ship to any country or to refuse to accept payments from any Customer at our discretion.

Returns
  • We want you to be pleased with our products and our service. We guarantee that your products will be of good quality and in good physical condition when shipped. Any item(s) that you deem unsatisfactory will be refunded in the form of a Elite-Gourmet.com Gift Certificate limited to the cost of the item(s) deemed unsatisfactory provided that you inform us of the problem within two (2) business days of having received your order. We will not ask you to return the goods to us in order to claim a refund. Shipping and or handling costs will not be refunded under any case.

  • Of course we hope that you are aware that tastes, aromas, and textures are subjective and obviously not everyone has the same tastes and perceptions. We make every effort to describe our products and services in terms that are understandable and hope that you understand that just because an item does not agree with your tastes or expectations do not mean that it is defective or not of good quality. In other words, please don’t ask us for a refund just because you did not like the taste, texture or aroma of a particular item. We have a very positive and customer oriented return policy when compared to most in our industry and we reserve the right to become more strict if people begin to take advantage of our trust.

Shipping, Customs and Taxes
  • We utilize internationally recognized couriers for most shipments. The choice of shipment speed is yours, and the shipping costs are calculated not by Elite-Gourmet.com but by the respective couriers. Couriers deliver express deliveries during the working week, Monday through Friday, excluding applicable holidays and weekends. Home deliveries are Tuesday through Saturday, excluding applicable holidays. If you desire express Saturday delivery within the United States please contact us for the extra costs that the carrier will charge for Saturday delivery.

  • Any damage to the order while in transit is the responsibility of the courier and any claim for damage must be filed with the courier per the couriers’ standard terms and conditions. Elite-Gourmet.com will not be liable for damages or loss during transit. If the Customer is not present to receive the order when delivered by the courier, it is the Customer’s sole responsibility to make arrangements with the courier to reschedule the delivery. Elite-Gourmet.com will not be liable for any loss, damage or deterioration of the products that may occur due to a delayed or rescheduled delivery. If you have any questions regarding taxes please contact us via the website "Contact Us" feature.

Invalidity - Force Majeure - Applicable law - Competent Courts
  • If any one of the clauses of these General Terms and Conditions are, for whatever reason, declared invalid or invalidated for any reason, this will not affect the application or the validity of the other clauses. The clause declared invalid, or invalidated, will be replaced by the disposition closest to that clause. Neither Elite-Gourmet.com nor the Customer will be held liable for any failure to perform their obligations as a result of a force majeure beyond their control, including but not limited to the following: war, riot, insurrection, interruption of transport systems, problems relating to export and import, strikes, lock-out, shortage of Products, fire, earthquakes, storms or floods. These General Terms and Conditions are governed exclusively by United States law. All litigation or disputes between the parties shall be brought only before the competent court in the United States.