Shipping Frequently Asked Questions

How do you Ship?
  • We ship your perishables by FedEx Overnight, FedEx 2nd Day delivery, FedEx Home Delivery and FedEx Ground methods in insulated chilled shipping boxes.

    Our shipping prices are transparent, we do not pad or use hidden charges, you will never pay more than our actual cost and usually less than our cost. Our shipping prices are increasingly discounted as the order item total increases.

    Shipping costs are calculated by FedEx as much by the box size as by weight, consequently, it is most economical to ship at least three cheeses or gourmet items per order or one assortment per order or multiples of those in order to get the most value for your money. We have several sizes of boxes, it never makes sense to ship a half empty box.

How can I get a shipping cost estimate- quickly?
  • Our shipping costs are based on the actual cost to your address. If you need a quick shipping estimate, enter checkout, enter just your shipping address and click on Shipping Options. You do not have to register or enter any payment information and any information you have entered is not retained.

Why don't you use a cheap shipping service or USPS Flat Rate?
  • We are not shipping t-shirts or books that can survive shipping a week or longer in a small uninsulated package. Of course, we could ship using the very cheap commercial services, but your gourmet products would most likely arrive completely ruined.

    USPS Flat Rate services require that the shipment fits within one of their standard size boxes, none of which are large enough to use our special thick insulation to keep your products fresh. Furthermore, USPS Flat Rate services make no guarantee to deliver within 48 hours to any location.

Why don't you have a Flat Rate shipping price?
  • We are located near Atlanta Georgia. If we used a Flat Rate shipping price, we would over charge customers living near us, or under charge customers living on the West Coast and have to make up the difference by raising our product prices. We do not believe that is fair to anybody.

How do you pack my perishable items?
  • We pack all perishable items using an advanced packing system that employs thickly insulated, sealed boxes and chilled reusable cool packs to keep your items at the proper shipping temperature. Whenever possible we vacum seal each item just prior to packing, fill the packing voids with foam packaging peanuts to reduce the air content of the box, and place your order in a specially designed, thickly insulated box along with food safe reusable chilled coolant packs. We make every effort to ensure that your selections arrive fresh and delicious. Finally, we also only offer shipping services for perishable items that will deliver within 48 hours or less.

How do you calculate the Shipping Costs?
  • Our shipping and packaging costs are transparent. During the checkout process, our system receives the shipping costs directly from the FedEx computer systems and is displayed at our cost with no profit padded onto the price. Naturally the costs reflect the size and the weight of the package and the distance it must travel from our location near Atlanta GA.

Why can my perishable order not be shipped over a weekend?
  • FedEx Overnight, Second Day Air, and Ground delivery services do not deliver on weekends except by special request. FedEx Home Delivery will deliver on Saturday but not on Monday. To prevent your package from sitting in storage at unknown temperatures over a weekend or during a holiday or non delivery day, we will not schedule shipments that will sit over the weekend or during a holiday or a non delivery day. If you require special delivery on a weekend and cannot select FedEx Home Delivery, please note your request during final checkout and we will contact you with your options.

Do you ship to Canada or outside of the US
  • Due to the multitude of very expensive protective customs duties on dairy and food products to most countries, and the delays in their customs systems caused by processing the customs duties, sadly we no longer ship outside of the US.