Privacy Policy

Elite-Gourmet.com is committed to respect your privacy and recognizing your need for appropriate protection and management of contact information (information by which you can be contacted or personally identified, such as your name, billing and shipping address, email address, telephone number etc.). We understand that the protection of privacy is a concern to many of our customers and therefore the privacy of our customers is extremely important to all of us at Elite-Gourmet.com. The purpose of this Privacy Policy is to inform you what information we may collect from you, how we use such information and the choices you have regarding our use of and your ability to review, correct and opt out of our use of the information. By using our website or sharing your contact information with us, you are accepting and consenting to the practices described in this Privacy Policy. Elite-Gourmet.com will NOT sell, share or rent your personal information to third parties in ways different from what is disclosed in this statement.

Collection of your information:
Elite-Gourmet.com may collect the following information in order to facilitate the delivery of emails or the fulfillment of an order:
  1. personal data given voluntarily while using a feature of our website; for example, during a registration process or purchase, including name, address, phone number, e-mail address; and financial information, such as credit card number;
  2. information collected as a result of voluntary participation in a survey or poll, or when communicating with our webmaster or customer service team members;
  3. information collected automatically when visitors visit our website.
We use the information, including personal data, you provide, for internal purposes such as:
  1. to keep track the products in your shopping cart
  2. to keep track the products in your saved for later list
  3. to provide services to you at your request
  4. to inform you about any changes in your order
  5. analyzing trends and statistics
  6. order history and status
  7. order confirmation and tracking
  8. informing you of new products, services, offers and information about Elite-Gourmet.com

In general, you can visit our website without telling us who you are or revealing any contact information about yourself. We may track the Internet domain address from which people visit us, other electronic markers and identifiers and other information about our site. We may analyze this data for preferences, trends, site usage statistics and to recognize you. We may also receive usage data from your mobile phone or other device you use to access our website, including location data, which we may also combine with other information. Elite-Gourmet.com may also collect your IP address to analyze trends and customer interests as well as to administer the site, track your site movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personal data. We may use third-party service providers to serve ads and/or collect certain anonymous information when you visit our Web site. These third-party service providers may use non-personal data (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over, but not your name, address, email address or telephone number) about your visits to our (and other) website in order to provide advertisements about goods and services likely to be of interest to you. This information is collected through the use of pixel tags or cookies.

Elite-Gourmet.com uses FedEx to ship orders directly, Authorize.net (our credit card processing/payment gateway company) to authorize and clear credit card information which is not shared with any other company and PayPal. In connection with these shipping and payment services, it is necessary to share certain Personally Identifiable Information with such providers. We require that these payment and shipping service providers not retain, share, store or use your personal data for any secondary purposes. You may access the privacy policies of these payment and shipping service providers at;
Authorize.net
FedEx
PayPal

At times, we partner with third parties to provide specific services, such as the mailing of our newsletters. When you sign up for these services, we will share names, or other contact information that is necessary for the third party to provide the specific services. We require of those other third party service providers that they not use personal data except for the purpose of providing the specific service for which we have hired them.

INTERNATIONAL USERS

Please note that our website is hosted on servers in the United States of America. We do not ship our products outside of the United States of America. If you are a customer, user or visitor from a country outside the United States, you are deemed to consent to the transfer of your personal data you disclose and submit from your country of residence or from which you access the website to the United States of America.

OUR PARTNERS

From time to time we might establish a business relationship with other persons or entities whom we believe trustworthy and whom we have asked to confirm that their privacy policies are consistent with ours. In such cases, we might rent, exchange, share and/or cross-reference information, including contact information about you that will enable such persons or entities to contact you regarding products and services that may be of interest to you.

COOKIES

A cookie is a data file placed on a Device when it is used to visit the Site. Cookies may be used for many purposes, including, without limitation, remembering you and your preferences and tracking your visits to our web pages. We may also use cookies in emails that you receive from us. We use cookies to collect information for record keeping purposes and to make it easier to navigate the Site. Cookies are stored on users’ hard drives. We use both “session ID cookies” and “persistent cookies.” Session ID cookies are used to store information while a user is logged into the site and expire when the user closes his/her browser. Persistent cookies are used to make tasks like logging into the site easier for returning users by remembering a user’s login information. A persistent cookie stores information on the hard drive so when you end your session and return to the same web site at a later date the cookie information is still available. We use cookies to improve the quality of our service when you visit our web site. We also use cookies to remind us of who you are, tailor our products, services and advertising to suit the personal interests of you and others, estimate our audience size, and to process your order, track your status in our promotions, contests and sweepstakes, and/or analyze your visiting patterns. We are certain our Service Providers may use cookies and collect information on our behalf. They are prohibited by our contract with them from sharing that information with anyone other than us. If you would like to opt out of accepting cookies altogether, you can generally set your browser to not accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it. However, certain features of our web sites or other services may not work if you delete or disable cookies. We use Google Analytics on our web sites to collect usage data, to analyze how users use the web sites and to provide advertisements to you on other websites. For more information about how to opt out of having your information used by Google Analytics, visit Google Analytics Opt-out.

SECURITY

Elite-Gourmet.com has implemented reasonable physical, electronic and procedural safeguards and security measures to protect personal data collected through our website. This includes compliance with related U.S. federal regulations and may include use of industry-standard Secure Socket Layer (SSL) encryption to prevent any loss, misuse, unauthorized access, disclosure, or modification of personal information. And while your information is in our system, it is also kept under internationally recognized government level encryption. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal data, we cannot guarantee or warrant the security of any information you transmit to or from our website, and you do so at your own risk.

UPDATING YOUR INFORMATION

At any time, you may review, update, correct, or change the personal data you have provided to us. You may also choose to no longer receive any communication from Elite-Gourmet.com. You may use our website, through the Your Account pages, to change your information. Alternatively, you can e-mail us at Customer Service. To protect your privacy and security, we will verify your identity before granting access or making changes to your personally-identifying information.

HOW LONG WE STORE YOUR INFORMATION

Unless we have deleted your information in accordance with your request pursuant to this Privacy Policy, we will retain your information for so long as your account is active or as needed to provide you any of the services. If you wish to cancel your account or request that we no longer use your information, please email us at Customer Service. However, we will retain and use your information to the extent necessary to comply with applicable laws, resolve disputes, or enforce our contractual rights.

QUESTIONS

If you have any questions about the privacy or security at our Web site, you can send an e-mail to Customer Service.

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